With the latest CRM update today, we observed that the KB RECORDS tab on the activity pane by default was displayed on a CRM form. However from the past version of CRM this KB RECORDS tab is used to display KB Articles from Parature, right?
With my current set up of my CRM instance I don't have a Parature integrated with it.
Is there a way that the OOTB KB ARTICLES be displayed on the KB RECORDS tab on the Activity Pane? and will it be able to work just like how the KB ARTICLES from Parature was being rendered to it?