Hi there,
I have issues with the "click-to-dial" functionality of CRM 2015.
I use USD for CRM and what I try to do is catching the "URL-call" from CRM when I click on a phonenumber of a contact or similar. I know how to configure the "click-to-dial" functionality in CRM (open with skype or lync), but that's not the goal.
If I would be able to catch this URL-call or what it is in particular, I want to send an action to my hosted control, (e.g. my CTIConnector) to make the phonecall with my tapi classes (there is no need for skype and lync there).
The problem for me is that I can't find any source or information how to do this and I'm quite new to CRM as well as USD so my backround knowledge is quite small.
Anybody got an idea how to achieve this?
I appreciate any help,
Best Regards,
Eric