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Omnichannel for Customer Service – Entities
Recently I gave a presentation regarding Omnichannel for Customer Service at 365 Saturday in Paris, afterwards I was asked a question about the files customers might send in webchat conversations. In...
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – Forms
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – App Designer
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – Discovery, Planning...
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
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Omnichannel for Customer Service and Power Virtual Agents
I have recently been experimenting with both Omnichannel for Customer Service and Power Virtual Agents, as now the two can be a combined their integration seemed like an obvious thing for me to review....
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – Field Security
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
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Introducing – The USD Accelerator
The USD Accelerator (in my opinion) is a fantastic tool but what is it and why would you use it??What is Unified Service Desk?You may not be aware of Unified Service Desk (USD) and the many advantages...
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The USD Accelerator – Technical Guide, Release History (3_1_0_0)
OverviewThe USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project.I am excited to announce release 3.1. This new release has a focus on the agent...
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – Security
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
View ArticleUnified Service Desk - Show Custom USD Control
Hi,I have written a Custom USD Control that doesn't do a whole lot, really it's a proof of concept.I have a menu with a drop down with some items in it.What I want to be able to do is to call an Action...
View ArticleOmnichannel for Customer Service and Facebook
We can now intergate Dynamics 365 with Facebook messenger using the Omnichannel for Customer Service app.I have been experimenting with this cool new feature and below you will find a video explaining...
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – 365 Admin Roles
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – Searching
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
View Articleprevent save record through Javascript
I use the following condition to check a,b values before save.And I call this function form's onsave Event.if the field values a == b means i need to save the record.Else I need to show the alert.if...
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – Subjects
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – Solutions
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
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Free Dynamics 365 Training – Please circulate!
We are all being adversely effected by the Coronavirus, unfortunately many people may find themselves out of work or with theirs jobs at risk. As normality returns significant numbers of people could...
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MB-200: Microsoft Power Platform + Dynamics 365 Core – Languages
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Power Platform + Dynamics 365 Core exam. (aka MB-200) In this post I will look at concepts...
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Omnichannel for Customer Service and Power Virtual Agents
I have recently been experimenting with both Omnichannel for Customer Service and Power Virtual Agents, as now the two can be a combined their integration seemed like an obvious thing for me to review....
View ArticleClik here to view.
MB-200: Microsoft Dynamics 365 Customer Engagement Core – Field Security
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at...
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