Neil Parkhurst
Functional Consultant / IT Manager / Project Manager with 30+ years IT experience. With extensive experience of Microsoft Dynamics CRM.Technical specialties include:Microsoft Dynamics 365 (Customer...
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Omnichannel for Customer Service – Outbound Messages (SMS)
We now have the capability in Microsoft’s Omnichannel for Customer service to commence outbound conversations with our customers using SMS, WhatsApp and Twitter. In this post I will give an example of...
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MB-230: Microsoft Dynamics 365 Customer Service – Introduction
I am about to commence my revision for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively...
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MB-230: Microsoft Dynamics 365 Customer Service – Customer Service Overview
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
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MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Design...
I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will...
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MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Design...
I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will...
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MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Validate...
I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will...
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MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Support...
I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will...
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Omnichannel for Customer Service – WhatsApp
Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment.WhatsApp is obviously a widely adopted social...
View ArticleNeil Parkhurst
Functional Consultant / IT Manager / Project Manager with 30+ years IT experience. With extensive experience of Microsoft Dynamics CRM.Technical specialties include:Microsoft Dynamics 365 (Customer...
View ArticleClik here to view.
Omnichannel for Customer Service – Outbound Messages (SMS)
We now have the capability in Microsoft’s Omnichannel for Customer service to commence outbound conversations with our customers using SMS, WhatsApp and Twitter. In this post I will give an example of...
View ArticleClik here to view.
Power Platform Birmingham – Amazing Free January Event
Our next exciting Dynamics 365 Birmingham User Group meeting will be taking place on Wednesday 20th Jan 2021 at 5:30pm, and we would love to see you!We hope to see our local friends. But being virtual...
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Omnichannel for Customer Service – Insights Dashboards
Within Omnichannel for Customer Service we can enable Power BI based dashboards to give insights into your customer communications across all your messaging channels. In this post I will review how to...
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Dynamics 365 Birmingham – Awesome Free March 2021 Event
With COVID rules looking likely to be relaxed soon maybe just maybe we can start to dream of meeting face to face again soon. But until then we have another awesome free virtual event.You can register...
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MB-230: Microsoft Dynamics 365 Customer Service – Case Management (Part One)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleMB-230: Microsoft Dynamics 365 Customer Service – Revision Guide
I have been completing a series of posts to help people prepare for the MB 230 certification (Microsoft Dynamics 365 for Customer Service). Here is a collection of links to all of those posts. I hope...
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Omnichannel for Customer Service – Simplify Navigation
I recently read about the ability to simplify the user navigation in Microsoft’s Dynamics 365 Omnichannel for Customer Service and Customer Workspace apps. I’m all for something that might reduce my...
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MB-230: Microsoft Dynamics 365 Customer Service – Case Management (Part Two)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
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Customer Service Workspace – App profile manager, session templates and more!
Customer Service Workspace for Microsoft’s Dynamics 365 gives us the ability to open sessions and tabs in customer service scenarios. This can be very useful when an agent is juggling resolving...
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Dynamics 365 Birmingham – Amazing Free May 2021 Event
We have our next “Birmingham” Dynamics 365 event planned for Wednesday 19th May at 5:30pm. This is a free virtual event so open to everyone.Everyone can register on meetup here for free.Our next...
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