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USD 4.0 : Unified Interface Window Navigation Rule (url - tel:) not working
Hi All,I have configured USD 4.0 with Customer Service Hub application. I have a windows navigation rule and but this rule never triggers.Scenario: when I clicked on the phone number in the...
View ArticleDELETE Stopped Customer Journey not possible
After some testing we're not able to delete the Customer Journeys. It is only possible to edit. What are we missing? Is it not possible to delete Customer Journeys?
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D365UG Birmingham – February 2019
At D365UG’s Birmingham HQ we are busy planning our first event of 2019 and its going to be a cracker!Date: 6th FebTime: A buffet is available from 6:30pm, presentations kick-off at 7pm and we’ll finish...
View ArticleThe USD Accelerator – Full demo
I have been meaning to post a comprehensive demo of The USD Accelerator for some time! And I have finally done it. You can see The USD Accelerator in action in this video!If you don’t know The USD...
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MB2-719 Certification: Dynamics 365 for Marketing – Marketing Emails
I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else...
View ArticleThe USD Accelerator – Full demo
I have been meaning to post a comprehensive demo of The USD Accelerator for some time! And I have finally done it. You can see The USD Accelerator in action in this video!If you don’t know The USD...
View ArticleConfiguration Migration Tool and Unified Service Desk not cooperating
We have been trying to use the Configuration Migration Tool to migrate our USD data from one CRM instance to another CRM instance.We have experienced varying levels of failure. First, the tool was...
View ArticleCRM 2016 Word Template - Table with Repeating values
Hi , I have created a Word Template for a quote and quote products.I have trying to find a way to change the sorting on my table.In CRM there is a line item number field and a Sequence number field.I...
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MB2-719 Certification: Dynamics 365 for Marketing – Customer Journeys
I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else...
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MB2-719 Certification: Dynamics 365 for Marketing – Events (Part One)
I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else...
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MB2-719 Certification: Dynamics 365 for Marketing – Events (Part Two)
I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else...
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D365UG Birmingham – Feb 6th
We have two fantastic topics planned for our next D365UG Birmingham event. One being about Logic Apps and the other being Dynamics 365 for Marketing. I’ll be demonstrating Marketing and I’m currently...
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USD 4.0 : Unified Interface Window Navigation Rule (url - tel:) not working
Hi All,I have configured USD 4.0 with Customer Service Hub application. I have a windows navigation rule and but this rule never triggers.Scenario: when I clicked on the phone number in the...
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MB2-719 Certification: Dynamics 365 for Marketing – Surveys
I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else...
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Dynamics 365 for Marketing – Avoid Emails Being SPAM
When you first start using Dynamics 365 for Marketing you may hit a problem that all your marketing emails go directly to the recipients junk lists. Meaning they never get to read your beautifully...
View ArticleMB2-715 Exam material
Hi guys,I am trying to find exam study material or practice tests for MB2-715 exam. Can anyone help me please?Thank you
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USD 4.0 : Unified Interface Window Navigation Rule (url - tel:) not working
Hi All,I have configured USD 4.0 with Customer Service Hub application. I have a windows navigation rule and but this rule never triggers.Scenario: when I clicked on the phone number in the...
View ArticleClik here to view.
MB2-719 Certification: Dynamics 365 for Marketing – Surveys
I am about to take the MB2-719 certification, this certification covers the Dynamics 365 for Marketing Application. I plan to create a series of blog posts that collectively should help anyone else...
View ArticleClik here to view.
Dynamics 365 for Marketing – Scan QR codes at Event Check In
You may have noticed that when people register for events in Dynamics 365 for Marketing the registration records include a QR code. But how can we use these to quickly check attendees into the event or...
View ArticleDynamics 365 for Marketing Demo
I recently presented at D365UG in Birmingham. Having given a demonstration at our local user group, I decided to record a video of demo so more people could see the content I’d prepared.You can view my...
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