Clik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleClik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleClik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleClik here to view.
D365UG/CRMUG Summit EMEA – USD Academy Class
Anyone who went to D365UG/CRMUG Summit EMEA in Amsterdam last year will no doubt tell you that it was an amazing event. I am very honoured to be involved with Summit EMEA 2018. This time the event will...
View ArticleClik here to view.
USD – InternetExplorerPooling
Unified Service Desk (USD) version 3.2 contains a new options called “InternetExplorerPooling”. But what impact will this option make?To enable IE Pooling you simply create a UII option called...
View ArticleClik here to view.
USD and PowerApps
Unified Service Desk (USD) can be combined with PowerApps! But why would I want to do this and how could it be achieved?In my opinion including PowerApps in USD can be a very useful / powerful...
View ArticleClik here to view.
What is the point of the new Due field on phone call?
In CRM Online and CRM 2016 on prem, there now is a Due field on the phone call entity in the Activity Pane. What is the point of this field? As soon as I save the phone call it is saved as completed....
View ArticleClik here to view.
Unified Service Desk for CRM 2015 Online - CTI Simulator using Generic...
Hello All,I have installed USD for CRM online 2015 and deployed CRM 2013 SP1 product package .Now, I'm trying to implement the walkthrough for USD-CTI integration as mentioned in...
View ArticleRollup field calculation not working
Hi,I am trying to use a rollup field for the first time. I have a Case entity and it's child entity 'Expenses'. Each expense record has a currency field which in turn is a calculated field. This field...
View ArticleClik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleClik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleClik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleClik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleClik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleClik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleClik here to view.
D365UG/CRMUG Summit EMEA – USD Academy Class
Anyone who went to D365UG/CRMUG Summit EMEA in Amsterdam last year will no doubt tell you that it was an amazing event. I am very honoured to be involved with Summit EMEA 2018. This time the event will...
View ArticleClik here to view.
USD – InternetExplorerPooling
Unified Service Desk (USD) version 3.2 contains a new options called “InternetExplorerPooling”. But what impact will this option make?To enable IE Pooling you simply create a UII option called...
View ArticleClik here to view.
USD and PowerApps
Unified Service Desk (USD) can be combined with PowerApps! But why would I want to do this and how could it be achieved?In my opinion including PowerApps in USD can be a very useful / powerful...
View Article